Frequently
Asked
Questions

SnappRetail is a retail fintech company that aims to digitize the operations of traditional trade retailers. By using Micro Enterprise System (MES) technology, we offer various services to help retailers grow, such as Sales Recording, Inventory Management, Credit Management, Stock Ordering, Analytics, Micro-lending, QR/Card payments, and Micro-locality consumer commerce.

To register your shop, call +92 345 01(SNAPP) 76277.

Call us and our field executive will guide you.

Our device provides a complete solution for a shopkeeper to fully record sales, maintain inventory records, maintain credit ledgers, and much more.

Yes! You can view your sales records by clicking on the daily sales icon on the sales screen.

Yes! You can mark attendance for all your staff members and calculate salary disbursement.

Open the app and click on "Get Started." Enter your mobile number and OTP, then enter your store's name and complete address, pin your location, and sign up.

Easyload is built into the app.

Yes! You can lock the app from the top right corner of your screen. Only the sales function will work, and no changes can be made to prices or stock quantity.

With our device, you can provide Easy Paisa convenience to customers from your own shop and earn profits.

Yes, the device supports contactless payment methods such as Easy Paisa, QR payments, and credit cards.

Front-end staff (FEs) can briefly explain user authorization rights to shop owners.

It means that it correctly processes credit or debit card payments.

Alfa Wallet is necessary for QR payments.

Go to "Store User Management" on the portal, then navigate to "Users," and there you can set your password.

Go to user settings, change your PIN. You will receive an SMS with an OTP (One Time Password). Enter this OTP in the app to set or change your password.

There is no option available for uploading pictures on the customer support screen.

You can view pending rent payments through the notification bar.

These are commonly purchased non-barcoded items, but you can add more items as needed.

Go to the financial wallet, you will see the "Redeem" option under the profit tab. Click on Redeem, and this request will be sent to the admin for approval. Upon approval, the profit amount will be added to your total balance.

It goes into the total balance tab.

Snapp Retail's POS device accurately tracks the earnings from each sale.

It means that the Front-end (FE) staff is not available, but your request has been placed in pending status.

The request is immediately created and transferred to "in progress."

It's a verification process done by the Front-end (FE) staff, where they receive an OTP on their phone. After verification, the request moves to "in progress."

The request that is created is approved through the admin portal, and then the money is transferred to your current balance.

You can contact your Front-end (FE) or customer support to provide proof of payment and assign it to your digital inventory. This usually occurs within one day.

The shopkeeper can compensate the customer as needed, but they must also report the bug to the SnappRetail team to prevent the issue from happening again.

Go to the financial wallet, you will see the "Redeem" option under the profit tab. Click on Redeem, and this request will be sent to the admin for approval. Upon approval, the profit amount will be added to your total balance.

Go to the financial wallet, you will see the "Redeem" option under the profit tab. Click on Redeem, and this request will be sent to the admin for approval. Upon approval, the profit amount will be added to your total balance.

Setup requires just a few minutes.

Yes! We offer QR payments with the lowest MDR.

You can scan the barcode of any product and enter it on the sales screen.

Yes! You can see analytics in the form of summary reports

You will receive the previous commission when depositing the next payment.

The record of all cash receipts used in the shop, including personal expenses, is maintained through a cash book.

You don't need to present any reason for sales returns.

You can enter expiry through multiple tabs like product details, new inventory, and add new product.

Go to the e-ticket tab, wherever you want to book, such as a bus or hotel, enter the required details there and make the booking.

In case the shopkeeper agrees with the customer, they can refund the money or, if the customer prefers, they can book another ticket instead. It would be better to decide wisely, considering mutual understanding between the shopkeeper and the customer, and focusing on customer satisfaction.

Commission bookings vary in types.

You can book as much as you want.

The total of all invoices generated within a specific time period.

This ensures that you have sold that thing on credit; you will receive payment for it later.

The shop's profit is derived from commissions on Easypaisa, Easyload, and sales, and it is calculated accordingly.

Yes! You can do this through the sales return screen

Yes! Through our order booking feature, you can place orders from multiple vendors and track live orders on the app.

The Payment Field executive can be dispatched, and a request can be generated through the app

The payment can be made to the field executive, and the request can be generated through the app.

You can place orders through the B2B section in the side menu.

Go to the side bar menu and apply for a loan through loan management.

You can go to the sales summary to see total invoices.

Go to the side bar menu and apply for a loan through loan management.

If you have purchased something on credit, click on 'credit' and go to the supplier screen, then click on the specified supplier and proceed to make the payment for the required amount.

Yes, you can pay via credit card.

Sales summary, purchase summary, target invoice, profit reports, cash vs credit, and health reports allow you to track the performance and financial health of your business. With these reports, you can understand your sales, purchases, profits, cash and credit transactions, and inventory status. These reports assist you in making better decisions and help in improving your business.

Click on the 'Pay' button, you will receive an OTP (One Time Password) on your number, and the request will be marked as 'in progress'.

Click on the financial wallet tab on the main menu, then click on rentals to view all unpaid, total, in progress, and paid invoices.

You will receive the inventory order done in a timely manner.

No, you will not receive compensation.