Frequently
Asked
Questions

What is SnappRetail?

SnappRetail is a retail fintech company that aims to digitize the operations of traditional trade retailers. By using Micro Enterprise System (MES) technology, we offer various services to help retailers grow, such as Sales Recording, Inventory Management, Credit Management, Stock Ordering, Analytics, Micro-lending, QR/Card payments, and Micro-locality consumer commerce.

How can SnappRetail's micro ERP be used?

To register your shop, call +92 345 01(SNAPP) 76277.

What are the requirements to obtain a SnappRetail device?

Call us and our field executive will guide you.

What are the features of SnappRetail software?

Our device provides a complete solution for a shopkeeper to fully record sales, maintain inventory records, maintain credit ledgers, and much more.

Can I view my sales records?

Yes! You can view your sales records by clicking on the daily sales icon on the sales screen.

Can I record my staff's attendance?

Yes! You can mark attendance for all your staff members and calculate salary disbursement.

How can I create an account on SnappRetail?

Open the app and click on "Get Started." Enter your mobile number and OTP, then enter your store's name and complete address, pin your location, and sign up.

How can I register for an Easy Load account?

Easyload is built into the app.

Can I restrict features for other users when I am away from the device?

Yes! You can lock the app from the top right corner of your screen. Only the sales function will work, and no changes can be made to prices or stock quantity.

What benefits will I get from Easy Paisa?

With our device, you can provide Easy Paisa convenience to customers from your own shop and earn profits.

Are there contactless payment methods available on this device?

Yes, the device supports contactless payment methods such as Easy Paisa, QR payments, and credit cards.

How can POS user authorization rights be distributed among shop employees?

Front-end staff (FEs) can briefly explain user authorization rights to shop owners.

What does card payment on the user setting screen correct?

It means that it correctly processes credit or debit card payments.

Is Alfa Wallet necessary for QR payments, or can I use another bank account?

Alfa Wallet is necessary for QR payments.

How do you set your admin password?

Go to "Store User Management" on the portal, then navigate to "Users," and there you can set your password.

What can I do if I forget my admin password?

Go to user settings, change your PIN. You will receive an SMS with an OTP (One Time Password). Enter this OTP in the app to set or change your password.

How do you upload a picture on the customer support screen?

There is no option available for uploading pictures on the customer support screen.

How can I view pending rent payments on the SnappRetail device?

You can view pending rent payments through the notification bar.

Why are there fewer super categories on the main screen, such as snacks/bread, open items?

These are commonly purchased non-barcoded items, but you can add more items as needed.

How is profit redeemed?

Go to the financial wallet, you will see the "Redeem" option under the profit tab. Click on Redeem, and this request will be sent to the admin for approval. Upon approval, the profit amount will be added to your total balance.

Where does redeemed profit go?

It goes into the total balance tab.

What is commission fee progress?

Snapp Retail's POS device accurately tracks the earnings from each sale.

What happens when I pay later?

It means that the Front-end (FE) staff is not available, but your request has been placed in pending status.

What happens when I pay now?

The request is immediately created and transferred to "in progress."

What does pending payments mean?

It's a verification process done by the Front-end (FE) staff, where they receive an OTP on their phone. After verification, the request moves to "in progress."

How are pending payments settled?

The request that is created is approved through the admin portal, and then the money is transferred to your current balance.

How can requests for Easypaisa be initiated?

You can contact your Front-end (FE) or customer support to provide proof of payment and assign it to your digital inventory. This usually occurs within one day.

If a transaction is delayed due to an error in the device, how is compensation provided to the customer?

The shopkeeper can compensate the customer as needed, but they must also report the bug to the SnappRetail team to prevent the issue from happening again.

How is profit redeemed?

Go to the financial wallet, you will see the "Redeem" option under the profit tab. Click on Redeem, and this request will be sent to the admin for approval. Upon approval, the profit amount will be added to your total balance.

How is profit redeemed?

Go to the financial wallet, you will see the "Redeem" option under the profit tab. Click on Redeem, and this request will be sent to the admin for approval. Upon approval, the profit amount will be added to your total balance.

How much time does it take to set up a shop in SnappRetail?

Setup requires just a few minutes.

Does SnappRetail offer online customer payments?

Yes! We offer QR payments with the lowest MDR.

How do I record sales?

You can scan the barcode of any product and enter it on the sales screen.

Can I see the analytics for my shop?

Yes! You can see analytics in the form of summary reports

How will I receive the commission for Easy Load?

You will receive the previous commission when depositing the next payment.

What is the credit side of the cash book?

The record of all cash receipts used in the shop, including personal expenses, is maintained through a cash book.

How do you add the option for return reasons on the sales return screen?

You don't need to present any reason for sales returns.

How do you enter in the Expiry & damage return screen?

You can enter expiry through multiple tabs like product details, new inventory, and add new product.

How do you book a ticket?

Go to the e-ticket tab, wherever you want to book, such as a bus or hotel, enter the required details there and make the booking.

If the device fails to book a ticket successfully, how is compensation provided to the customer?

In case the shopkeeper agrees with the customer, they can refund the money or, if the customer prefers, they can book another ticket instead. It would be better to decide wisely, considering mutual understanding between the shopkeeper and the customer, and focusing on customer satisfaction.

How much commission will I get on one booking?

Commission bookings vary in types.

Can I book multiple plane tickets at once?

You can book as much as you want.

What are total invoices?

The total of all invoices generated within a specific time period.

What does crediting the sale include?

This ensures that you have sold that thing on credit; you will receive payment for it later.

How is the total store profit calculated?

The shop's profit is derived from commissions on Easypaisa, Easyload, and sales, and it is calculated accordingly.

Can I record my daily expenses?

Yes! You can do this through the sales return screen

Can I reorder the items that I have sold

Yes! Through our order booking feature, you can place orders from multiple vendors and track live orders on the app.

Can I place orders for out-of-stock SKUs from my device?

The Payment Field executive can be dispatched, and a request can be generated through the app

How can I recharge my Easy Paisa and Easy Load account?

The payment can be made to the field executive, and the request can be generated through the app.

How can I place a product order?

You can place orders through the B2B section in the side menu.

Micro loans ke liye access kaise milta hai?

Go to the side bar menu and apply for a loan through loan management.

How can we view daily/weekly/monthly expenses?

You can go to the sales summary to see total invoices.

How to access microlending?

Go to the side bar menu and apply for a loan through loan management.

How is the supplier paid through app?

If you have purchased something on credit, click on 'credit' and go to the supplier screen, then click on the specified supplier and proceed to make the payment for the required amount.

Can I receive the amount lent to me through app?

Yes, you can pay via credit card.

What is included in the reports summary?

Sales summary, purchase summary, target invoice, profit reports, cash vs credit, and health reports allow you to track the performance and financial health of your business. With these reports, you can understand your sales, purchases, profits, cash and credit transactions, and inventory status. These reports assist you in making better decisions and help in improving your business.

How are pending payments settled?

Click on the 'Pay' button, you will receive an OTP (One Time Password) on your number, and the request will be marked as 'in progress'.

How are rental invoices presented in a wallet?

Click on the financial wallet tab on the main menu, then click on rentals to view all unpaid, total, in progress, and paid invoices.

How soon will I receive my order after booking?

You will receive the inventory order done in a timely manner.

Will I be compensated fairly in the case of late delivery?

No, you will not receive compensation.

How do I add products to the E DUKAAN?

After clicking on the 'B2B' or 'B2C' option, you will see the 'Manage SKU' option in the top right corner, where you can manage existing SKUs, and the 'Add New SKU' option to add new SKUs. Thank you for your guidance.

Can I include non-barcoded items in the bill?

You! You can include non-barcoded items in their relevant categories. From the sales screen, you can select open items.

How are products added to the inventory?

After tapping on the 'Inventory' option in the main menu, you will see the 'New Product' option at the bottom of your screen.

What does inventory correct in the quantity section?

These are the products that are currently available.

How are changes made in inventory?

After clicking on SKU, a popup will appear on your screen where you can edit your SKUs.

The purpose of a health report on the reports dashboard

The health report allows shopkeepers to see which types of products they need and which types of products they can leave.

How can a booking be cancelled?

Booking cannot be canceled.

What does "export " in inventory section means?

You can export your inventory to a PDF file.

How do you create a GRN (Goods Receipt Note) request?

You click on inventory, then you go to purchase orders and click on the add new icon. Then you click on GRN.

How is the expiry tracked?

Go to the expiry and damaged screen and check how much time is left until the expiry date of any product